Shop Policies
2024 Rose City Yarn Crawl Shop Policy (March 7th - March 10th):
This Policy is in addition to our standard shop policies and is listed to help you plan your visit with us during the 2024 Rose City Yarn Crawl! You can check out our full RCYC page here.
*Services - Due to space and staff limitations, yarn winding, Stitch Sessions and project services will not be available during Crawl. Holds, phone orders and pre-sales will not be accepted during Crawl.
*Dogs - While we normally welcome well behaved dogs in the shop, due to space limitations we ask that you please leave your canine companions and other furry friends home this weekend. Working service dogs are always welcome.
*Orders - Online Pick-Up and Shipping orders will not be processed until the week of Monday, March 11th. Holds, phone orders and pre-sales will not be accepted during Crawl. All trunk show sales are final and non-returnable and non-exchangeable.
*Returns - Regular stock items that are not excluded (see list below) may be exchanged or returned for Store Credit after March 11th with original printed receipt within 30 days of original purchase. Items must be in original new condition with original ball band intact and price label. Please email us for online order returns within 7 days of receiving your shipment.
*Excluded Items: RCYC Items, Digital items, printed Patterns + Magazines, Clearance items, Pre-Orders, Special Orders and Trunk Show items cannot be returned or exchanged. Shipping Fees are non-refundable.
Current Safety policy:
We are open for walk-ins and curbside pickups. Masks are currently optional but we encourage you to please bring your own mask. Please allow space between you, staff and other guests. Due to the changing nature of COVID-19, we may update this policy and any updates made for our in-store staff's safety may not be reflected here. If you'd like to check our policy before visiting, please call ahead.
Payments
We accept all major credit cards and PayPal in our online shop. We also accept credit card orders by phone and in-store cash and credit card payments at our brick + mortar location in St. Johns, Portland, Oregon.
Coupons + Discounts
We periodically offer sale discounts that are subject to that sale's rules and policies. We also offer an ongoing 10% off books and yarn discount for our Shop Lover Patreon members. Trunk Show items and local artist items are always excluded from coupons and discounts, including Patreon membership discounts.
Shipping
We ship to North America and Internationally. All in-stock orders will ship within a few business days of purchase. A tracking number will be emailed to you once the shipping label has been printed. Shipping fees are non-refundable.
Shipping Pre-Orders + Special Orders:
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Preorders and Special Orders will ship on or after an item's release date within a few business days.
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Orders containing both Preorders and/or Special Orders and other items will ship together as one package when all items are in-stock.
Within the United States
Shipping rates are set by the USPS using the actual weight of the products to calculate costs. Choose First Class Mail (limited to weights under 16 oz) or Priority Mail (any weight).
Canada & International
Shipping rates are set by the USPS using the actual weight of the products to calculate costs. Choose First Class Package International or Priority Mail International. Purchasers are responsible for any customs fees that may occur. Customs forms are filled out in accordance with international law to accurately reflect the package value and contents.
If you think your package is lost or missing, please notify your USPS office to file a claim. Weird Sisters is not responsible for any lost packages.
In-Store Pick Ups
Local orders can be picked up in person free of charge. Please select Pick Up at checkout. Some items are made to order or special ordered. We will notify you when pick-up orders are ready.
Refunds and Exchanges
Online
Unused, undamaged items, in original condition, in original intact packaging may be exchanged or returned for store credit within 7 days of arrival.
Shipper is responsible for any return shipping and customs fees. In case of damage or shipping error, please let us know within 5 business days of arrival.
Excluded Items: Digital items, printed Patterns + Magazines, Clearance items, Pre-Orders, Special Orders and Trunk Show items cannot be returned or exchanged. Shipping Fees are non-refundable.
In-store
Unused, undamaged yarn, in original condition, in original intact packaging may be exchanged or returned for store credit within 30 days of original receipt date - original receipt required.
Digital items, printed Patterns + Magazines, Pre-Orders, Special Orders and Trunk Show items cannot be returned or exchanged. Shipping Fees are non-refundable.
A Note About Colors and Dye Lots: Many of our yarns and products are made by hand. Color variation is normal and expected. Each skein and batch will be unique so we highly suggest purchasing enough yarn at one time for your project. Colors may also appear different on different screens. We try our best to match true color in our photographs but please be aware that our screen colors may differ from yours.
Diversity + Inclusion
Weird Sisters was established in 2019 with the central mission of providing support for you on your creative journey. That includes a commitment to providing that in an inclusive, positive environment that celebrates the diverse range of people in our community and we continue to hold this as part of our core mission.
In and outside the shop, online and in-person, all are welcome in our spaces, regardless of race, ethnicity, gender, gender expression or identity, sexual orientation, socioeconomic class, physical appearance, ability, or religion.
We’re committed to modeling diversity and inclusion for the entire fiber arts community and consider this when selecting our suppliers, teachers, and employees. We seek out brands that practice these values, and support local BIPOC makers, suppliers and organizations. We feature a monthly community partner or non-profit that receives $5 of each of our Patreon membership fees each month. We focus on organizations that support BIPOC communities in North Portland and other groups systemically left out of the conversation and denied opportunity.
Weird Sisters has a zero tolerance policy in our spaces for racism, hate speech, ableism, discrimination, and bullying of any kind.
If you are a BIPOC maker, fiber artist, or dyer interested in collaborating with us, or having a trunk show with us, please reach out to us.
We acknowledge that our brick & mortar shop is built on the traditional land of the Cowlitz, Chinook and Clackamas People and pay our respects to them as the original stewards of this land.