Shop Policies

Current Safety policy:

We are open for walk-ins and curbside pickups. Masks are required at all times. We have a max allowance of 6 guests at a time. Please maintain 6 ft of space between you, staff and other guests. Due to the changing nature of COVID-19, we recommend calling ahead for most up to date stock info, hours and pick up options.

Payments
We accept all major credit cards and PayPal in our online shop. We also accept credit card orders by phone and in-store cash and credit card payments at our brick + mortar location in St. Johns, Portland, Oregon.

Shipping
We ship to North America and Internationally. All in-stock orders will ship within a few business days of purchase. A tracking number will be emailed to you once the shipping label has been printed. Shipping fees are non-refundable.

Shipping Pre-Orders + Special Orders:

  • Preorders and Special Orders will ship on or after an item's release date within a few business days.

  • Orders containing both Preorders and/or Special Orders and other items will ship together as one package when all items are in-stock.


Within the United States
Shipping rates are set by the USPS using the actual weight of the products to calculate costs. Choose First Class Mail (limited to weights under 16 oz) or Priority Mail (any weight).

Canada & International
Shipping rates are set by the USPS using the actual weight of the products to calculate costs. Choose First Class Package International or Priority Mail International. Purchasers are responsible for any customs fees that may occur. Customs forms are filled out in accordance with international law to accurately reflect the package value and contents.

If you think your package is lost or missing, please notify your USPS office to file a claim. Weird Sisters is not responsible for any lost packages.

 

In-Store Pick Ups

Local orders can be picked up in person free of charge. Please select Pick Up at checkout. Some items are made to order or special ordered. We will notify you when pick-up orders are ready. 

Refunds and Exchanges
Unused, undamaged items, in original condition, in original intact packaging may be exchanged or returned for store credit within 7 days of arrival. 

 

Shipper is responsible for any return shipping and customs fees. In case of damage or shipping error, please let us know within 5 business days of arrival.

 

Digital items, printed Patterns + Magazines, Pre-Orders, Special Orders and Trunk Show items cannot be returned or exchanged. Shipping Fees are non-refundable.

 

A Note About Colors and Dye Lots: Many of our yarns and products are made by hand. Color variation is normal and expected. Each skein and batch will be unique so we highly suggest purchasing enough yarn at one time for your project. Colors may also appear different on different screens. We try our best to match true color in our photographs but please be aware that our screen colors may differ from yours.